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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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71/165 pages

701.  
Study reveals New Rules of Customer Engagement
Verint Systems has announced the results of new research in partnership with analyst and consultancy firm Ovum, highlighting the global complexity of customer service expectations and provides advice on how businesses can respond. Drawing on...

702.  
Mobile apps focus on long-term value and loyalty
According to a survey commissioned by FollowAnalytics and Gigaom Research, and performed by Survata Research Partners, 64% of the 450 mobile marketers surveyed across enterprise brands said that their top priority for mobile apps is to enhance the...

703.  
Brands need to show loyalty to earn customer loyalty 
To catch a customer, you must think like a customer

NextGen consumers are leading the retail industry to a new view on loyalty, according to new research by Alliance Data's card services business, a provider of market-leading private label, co-brand, and business credit card programs. The newly released...

704.  
Brits buy groceries online more than the rest of Europe 
But even the most basic personalisation is still missing

More than half of the UK's population (53%) are doing some or all of their grocery shopping online, in strong contrast to only 40% in France and 32% in Germany, according to an online grocery survey from retail customer experience personalisation firm...

705.  
Loyalty research finds retailers missing several tricks 
Social advocacy and personalisation are the keys

Many retailers the world over are very much out of touch with consumers, who are demanding more and more personalized experiences, and who also increasingly discover new brands and affirm purchase decisions through social influencers, according to a...

706.  
Companies are struggling to meet customer expectations 
Good service outranks convenience and reputation

Companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations, according to the The Zendesk Customer Experience Trends Report 2019. The report was based on global survey...

707.  
SMG enhances digital customer experience solution 
Starts collecting more unsolicited feedback

Service Management Group, a global customer, patient and employee experience management partner to more than 500 brands, has announced enhancements to its digital customer experience solution to help clients collect unsolicited feedback from both...

708.  
Consumer behaviours drive focus on Customer Experience 
Experience-driven businesses out-perform peers in profit growth

A large majority (77%) of CEOs said they will fundamentally change how their companies interact with customers as a priority to drive business growth, according to a report from Accenture. The report, titled "The Business of Experience" and led by...

709.  
Retail CX report spots new shifts in consumer expectations 
Hybrid experiences are now more important than ever

Consumer expectations and behaviors have shifted in several key ways as a result of the COVID-19 pandemic, according to the 2021 Data-Driven Insights Into Evolving Customer Experience Report from customer experience design company Tallwave. More than...

710.  
US retailers look to tech providers for pandemic response 
Consumer buying skews sharply toward online shopping

Consumer buying behavior, drastically changed by the COVID-19 pandemic, has US retailers looking for technology providers to help them improve customer experience both online and in-store, according to a new report published today by Information...

71/165 pages

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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