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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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71/165 pages

701.  
Ten key Digital Marketing trends for 2015
The future of digital marketing lies before us and it could go a number of different ways according to Andrew Burgess, CEO for the Equimedia Group, who here examines the ten key trends that are likely to shape the digital marketing landscape over the...

702.  
Ten ways technology can increase customer loyalty
Recent figures from Gartner suggest that there will be some 30 billion web-connected devices globally by 2020 and, while this presents fantastic opportunities for marketers, our focus should be on the customer and not on the latest piece of shiny new...

703.  
Study reveals New Rules of Customer Engagement
Verint Systems has announced the results of new research in partnership with analyst and consultancy firm Ovum, highlighting the global complexity of customer service expectations and provides advice on how businesses can respond. Drawing on...

704.  
Mobile apps focus on long-term value and loyalty
According to a survey commissioned by FollowAnalytics and Gigaom Research, and performed by Survata Research Partners, 64% of the 450 mobile marketers surveyed across enterprise brands said that their top priority for mobile apps is to enhance the...

705.  
Brands need to show loyalty to earn customer loyalty 
To catch a customer, you must think like a customer

NextGen consumers are leading the retail industry to a new view on loyalty, according to new research by Alliance Data's card services business, a provider of market-leading private label, co-brand, and business credit card programs. The newly released...

706.  
Brits buy groceries online more than the rest of Europe 
But even the most basic personalisation is still missing

More than half of the UK's population (53%) are doing some or all of their grocery shopping online, in strong contrast to only 40% in France and 32% in Germany, according to an online grocery survey from retail customer experience personalisation firm...

707.  
Loyalty research finds retailers missing several tricks 
Social advocacy and personalisation are the keys

Many retailers the world over are very much out of touch with consumers, who are demanding more and more personalized experiences, and who also increasingly discover new brands and affirm purchase decisions through social influencers, according to a...

708.  
Consumers demand transparency over use of AI 
Is ai creepy or cool? Most of us say it's a bit creepy

RichRelevance has published its 4th annual "Creepy or Cool" survey that provides insight into consumer preferences and opinions on cutting-edge technologies shaping the customer experience, including augmented reality (AR) and Artificial Intelligence...

709.  
Companies are struggling to meet customer expectations 
Good service outranks convenience and reputation

Companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations, according to the The Zendesk Customer Experience Trends Report 2019. The report was based on global survey...

710.  
SMG enhances digital customer experience solution 
Starts collecting more unsolicited feedback

Service Management Group, a global customer, patient and employee experience management partner to more than 500 brands, has announced enhancements to its digital customer experience solution to help clients collect unsolicited feedback from both...

71/165 pages

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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