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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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5/165 pages

41.  
Loyalty marketing with fickle teens & 'tweens
Today's teens and tweens (aged 8 to 18) may be lucrative, but they're also elusive and fickle customers and, according to a report available from Research & Markets, reaching them means recognising not only that their lifestyles change rapidly but also...

42.  
Luxury brands & affluent customers need more value
For those brands targeting the affluent luxury consumer, the essence of 'lifestyle branding' - being relevant to the lifestyle and needs of your target audience - is to align your brand's values with what the customer values most, according to Pam...

43.  
Facebook & Twitter to dominate customer service?
Half of North American consumers (50.7%) say they have used social media to communicate with companies or brands, and 78% believe that social media platforms will soon either completely replace other means of customer service or at least become the...

44.  
Women are more loyal consumers than men
Sam's Club, Aldi, and USAA have earned top ratings for customer loyalty while Citigroup and Charter Communications both showed up twice in the bottom four spots, according to the 2012 Temkin Loyalty Ratings, which also found that women are far more...

45.  
Study reveals smartphone impact on instore sales
Smartphones currently influence 5.1% of annual retail store sales in the US, translating into US$159 billion in forecasted sales for 2012, according to research from Deloitte. The study measured what the company calls the 'mobile influence factor' -...

46.  
Most retailers plan to find out who's in-store
Many retailers are now focused on implementing the technologies required for true 'unified commerce', and three quarters plan to use technologies to identify their customers when they enter physical stores within five years, according to the first...

47.  
Learnings from Waitrose's hot drinks loyalty scheme
UK grocery retailer Waitrose recently made some unexpected changes to its much-loved 'free hot drink' loyalty scheme, creating a great deal of discussion in the industry, according to Ian Horsham, divisional director of promotions and incentives for...

48.  
Consumers expect seamless omnichannel shopping
With 96% of consumers now using both a store's physical location and website while shopping, retailers are not performing well in omnichannel alignment of product information according to a CFI Group study sponsored by eBay Enterprise. The 'eBay...

49.  
Amazon tops the list of America's most trusted brands 
Auto insurers and mobile networks are the worst

Amazon is America's most trustworthy brand following by Marriott, Microsoft, Hilton and Southwest Airlines. Hotels and electronics are the country's most trusted brand categories while auto insurers and mobile communications rank lowest on the public...

50.  
20 Ways to improve Customer Experiences for growth and profit 
Brand Rise or Fall on their CX Improvement Strategies

There's no doubt that customer loyalty is married to a good Customer Experience. Break one and you'll break the other. Strengthen one and you'll strengthen the other. But while it sounds simple enough, making meaningful and profitable changes to your...

5/165 pages

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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