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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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971.  
Holiday shoppers adopt tech-driven buying habits 
Holiday shoppers take to the mouse and small screen

When it comes to holiday season shopping, consumers are increasingly adopting technological solutions, with 57% of consumers using a computer, 42% using a mobile device and 13% using a virtual assistant of some kind, according to a study by Nationwide...

972.  
Consumers in the UK are leading the CSR charge 
Brands everywhere must improve human interaction

A study from cloud-based experience firm InMoment has revealed five key trends, including one that reveals UK consumers are outshining their global peers in making social responsibility a priority when choosing which brands to support. Unlike other...

973.  
Two-thirds of consumers prefer mobile payment apps 
Three in five use their mobile banking apps every week

Mobile banking apps have become one of the most popular self-service channels in banking, according to the initial findings of an online survey conducted by Harris Poll for mobile-first fintech solutions firm Entersekt, fielded to better understand US...

974.  
Aimia announces its new focus as a consolidator 
Growth will be organic, with sector-focused M&A as well

Aimia has announced that the company's future strategic direction will include evolving its positioning within the loyalty and travel markets through a combination of organic growth and sector-focused M&A - a strategy which has been approved by the...

975.  
British consumers say they aren't ready for AI 
But they do want greater personalisation

UK consumers are not prepared for the introduction of Artificial Intelligence, and want brands to focus on delivering a seamless, personal digital experience instead, according to the results of a global survey commissioned by digital experience...

976.  
Consumers don't care for brands' social or mobile channels 
They'd rather get a meaningful text or email

Despite an explosion of new channels, email and text are still the preferred channels for consumers when talking to businesses, according to research from cloud communications platform provider Twilio. In partnership with Lawless Research, Twilio...

977.  
Millennials are driving the most retail growth 
More major purchases than other generations

The death of retail has been greatly exaggerated... as evidenced by TD Bank's 'Retail Experience Index' - a biannual survey that tracks consumers' purchasing habits, focusing on big-ticket items of US$500 or more. Spending is up and a surprising...

978.  
CX leaders redouble customer feedback efforts 
Anticipating a sudden need to appear more human

What customer-centric organizations do well is bring the human back into the equation-to the business-and focus on meeting customer needs as the most important driver for achieving their goals. While every organization strives to be customer-centric...

979.  
What drives consumer feelings about the Customer Experience? 
Brand authenticity, brand reputation, product quality, and price

Brands are seen as being 'authentic' when they show support of social causes through monetary and in-kind donations, openly share their real business objectives, and include diversity within their media and advertising, according to the first edition...

980.  
Consumers will defect for a promise of better privacy 
But they're getting frustrated with today's poor practices

US consumers want to switch to businesses that prioritize data rights but are frustrated with current practices, according to the new 'Data Privacy Feedback Loop' series of studies from data privacy infrastructure provider Transcend, which examined...

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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