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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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43/165 pages

421.  
Forget the Rain in Spain - the CX is Poor in Singapore 
Forrester publishes Singapore CX Index for 2018

Singapore brands provide customers with weak customer experience (CX), according to Forrester's inaugural Singapore Customer Experience Index (CX Index(TM)). Fourteen of the 16 brands ranked fell into the very poor or poor categories, with no brand...

422.  
Why free-standing inserts can break competitor loyalty 
A third of loyal customers defect for repeated coupons

Are coupon redeemers only chasing after this week's bargains - or do they represent a longer-term opportunity for brands? An analysis from GfK's National Shopper Lab (NSL) database shows that an average of four in ten (41%) FSI (free-standing insert)...

423.  
Consumers willing to pay more for great customer service 
Happy service agents really do mean happy customers

Two-thirds of consumers are willing to pay for great customer service, 31% willing to pay as much as 10% more for exceptional service, according to the 2018 Aspect Consumer Experience Index survey. And while consumers said effectiveness is the single...

424.  
Marketing strategies to win over the CPG customer 
Brands to invest in consumer engagement and education

As the vertical that contains a large number of consumer's modern necessities, CPG retailers have the opportunity to create a unique connection with shoppers through their daily online habits, according to the 'Digital Lists and Infinite Aisles:...

425.  
Five ideas to help auto dealers keep their customers 
Seven in ten customers don't come back for servicing

With consumer expectations quickly rising, dealers are working to get ahead of the curve and build experiences that meet the needs of vehicle owners, according to Cox Automotive. In fact, while dealers may be leading their competitors in share of...

426.  
Great customer experiences are well rewarded 
CX leaders out-perform laggards 3-to-1

Over the past eleven years, Customer Experience leaders have delivered a total cumulative return that was nearly three times that of CX laggards, according to the cross-industry Customer ExperienceROI Study from Watermark Consulting, which also...

427.  
Shopping habits are increasingly mobile, even automated
Many would like automated underwear purchases... Blis, a global marketing technology provider, has published a white paper entitled "Omnichannel Consumers Treading New Paths to Purchase", which identifies the changing preferences of consumers in an...

428.  
Few small businesses aim to retain digital customers 
They lack the budget and resources to keep buyers loyal

Almost one-third of small businesses (31%) concentrate their digital marketing efforts on increasing sales, but most aren't prioritizing engaging current customers, according to a survey by The Manifest, a business news and how-to website, which found...

429.  
Non-edible CPG volume is down but sales value is up 
Consumers are confident, and they want to save money

Consumer confidence peaked in Q2 2019, but spending is down and saving is up, according to the latest IRI Consumer Connect Survey results released today. Even though 56% of consumers say their financial health is good, CPG unit sales were flat or down...

430.  
Most Canadians still prefer making purchases in-store 
And most say 'relevant marketing' is really important

Many Canadian consumers are turning to retail stores after conducting at least some online shopping research or activity beforehand, and 'relevant marketing' messages have been cited as one of the most important factors in their purchase decisions...

43/165 pages

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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