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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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1061.  
Retailers aren't addressing 'last mile' delivery issues 
Most consumers would buy more if delivery was better

A new study from the Capgemini Research Institute has highlighted that retailer investment in "last mile" delivery - the final leg of the online purchase journey before a product lands in the customer's hands - is needed in order to uncover new revenue...

1062.  
Consumers still favour shops despite digital successes 
Brands' misconceptions about 'showrooming' exploded

More than 70% of consumers prefer to shop for consumer goods either in-store or online from retailers with a physical presence, as opposed to 29% who shop primarily online, according to a survey by DXC Technology, published in an IDC InfoBrief...

1063.  
More retailers are adopting recurring revenue programs 
Trying to convert one-time buyers into real relationships

Retailers view converting 'one-and-done' shoppers into recurring customers as very important for their business, and expect that recurring revenue programs will form a significant driver of revenue in 2019, according to a study commissioned by...

1064.  
Marketers lack confidence in their brand management 
AI search techniques could be just what they need

New advancements in AI-based search, including voice search, are fundamentally changing the way people interact with brands, according to the Brand Control in the Age of AI study conducted by digital knowledge management firm Yext and research firm...

1065.  
Brands far too confident in CX 'improvements' 
And they blame customers for their CX failings

A study from cloud-based experience intelligence firm InMoment has identified a number of practical opportunities for brands to step up when it comes to customer experience (CX). In fact, study noted some concerning - and in some cases utterly shocking...

1066.  
How retail banks can build loyalty with financial advice 
Scotiabank tops Canada's list for Advice Satisfaction

Financial advice - particularly the type that can be delivered digitally - is the great untapped frontier of the Canadian retail banking industry, according to the J.D. Power '2019 Canada Retail Banking Advice Study', which found that 85% of bank...

1067.  
There are more chatbots for healthcare than ever before 
But they're still falling short on trust and usability

The healthcare industry is in the midst of a technological transformation. The adoption of chatbot apps are changing the way consumers seek medical treatment and the way in which the healthcare industry is connecting with consumers. However, despite...

1068.  
US consumers show lifetime loyalty once they commit 
But technology lets down many marketing strategies

US consumers play hard to get, but once brands secure their trust, the majority of US consumers are loyal for life, according to a global survey commissioned by Acquia. The report examines the gap between consumers' and marketers' perception of CX...

1069.  
Companies are struggling to meet customer expectations 
Good service outranks convenience and reputation

Companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations, according to the The Zendesk Customer Experience Trends Report 2019. The report was based on global survey...

1070.  
Consumers in the UK are leading the CSR charge 
Brands everywhere must improve human interaction

A study from cloud-based experience firm InMoment has revealed five key trends, including one that reveals UK consumers are outshining their global peers in making social responsibility a priority when choosing which brands to support. Unlike other...

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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