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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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1471.  
What's the shape of Customer Experiences to come? 
Demands are greater, humans are more important

Only half (49%) of consumers have used the same technology service providers for more than three years, compared with 61% from a similar study in 2015, with 10% having used their chosen service providers for less than a year, compared with 7% in 2015...

1472.  
Consumers are changing how they engage with brands 
Tribalism and advocacy pack the biggest punch

Political polarization and viral social movements like #grabyourwallet, #MeToo, and #TimesUp have dramatically changed the face of brand engagement and consumer loyalty, according to the Brand Keys 23rd annual Customer Loyalty Engagement Index (CLEI)...

1473.  
Brands need to show loyalty to earn customer loyalty 
To catch a customer, you must think like a customer

NextGen consumers are leading the retail industry to a new view on loyalty, according to new research by Alliance Data's card services business, a provider of market-leading private label, co-brand, and business credit card programs. The newly released...

1474.  
A satisfying car service leads to greater brand advocacy 
The cars in front are an Infiniti and a Buick

Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study. The...

1475.  
Loyalty research finds retailers missing several tricks 
Social advocacy and personalisation are the keys

Many retailers the world over are very much out of touch with consumers, who are demanding more and more personalized experiences, and who also increasingly discover new brands and affirm purchase decisions through social influencers, according to a...

1476.  
What damage does a poor customer experience do? 
77% Of customers say it hurts their quality of life

Consumers are fed up with poor customer engagement experiences and outdated approaches to customer service, with 68% noting they would buy more from brands that put service back in customer service, according to a survey by Oracle Communications. Most...

1477.  
Restaurants can still tempt diners with well-timed deals 
Relevant and timely means a bigger slice of the pie

Although the majority of consumers say they usually visit the same restaurants, diners are still willing to switch destinations based on promotions and coupons, according to a study by media delivery firm Valassis. The study, entitled "Tempting the...

1478.  
Young consumers are a mix of ad-avoiders and advocates 
Get yourself some branded 'social influencer' content

Teens are +18% more likely to "like" branded influencer videos than young millennials, and brand influencer videos yield stronger recommendation levels compared to TV, according to Fullscreen's Neuroscience Intensity Research conducted in partnership...

1479.  
Shoppers stay loyal to brands with good communications 
New channels, easy returns and technology also count

In the age of digital commerce and infinite choice, shoppers expect more high-touch retail experiences, according to a report by post-purchase experience experts, Narvar, which analyzed responses from 1,500+ US online shoppers and evaluated the ways in...

1480.  
Amazon tops the retail Brand Trust Report 
Index aims to scientifically define retail consumer trust

Soulmates.AI, a marketing sciences platform that 'reads' social speech to understand a consumer's interests and beliefs, has launched a Brand Trust Index to help brands understand how consumer trust works - and the first edition of the index has...

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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