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Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

Get it on Amazon (Kindle/Print)
 

Marketing Studies

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1161.  
The top 20 factors that will shape the future of loyalty marketing
While we must look into the past to find out why customers defect, stay loyal, or advocate a brand, we also need to see changes coming. Here we detail the 20 main factors that are set to shape the future of customer loyalty programmes around the world...

1162.  
Retail loyalty schemes must embrace technology and savings
Retailers eager to capture the lucrative Millennial market should deploy loyalty programmes that prominently feature mobile technology, embrace the value of peer recommendations and are dedicated to helping Millennials save money on everyday expenses...

1163.  
Consumers making more decisions out-of-store
From cars to credit cards, toothpaste to tablets, flights to fish fingers, seven in 10 UK shoppers now research products before buying them. New data from Connected Life and TNS/Kantar highlights the challenge facing traditional retailers as consumers...

1164.  
A satisfying car service leads to greater brand advocacy 
The cars in front are an Infiniti and a Buick

Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study. The...

1165.  
Few consumers feel they get 'excellent' customer service 
Businesses over-estimate their own service efforts

Businesses think the customer service experiences they're delivering are significantly better than consumers think they are, according to a survey of 500 consumers and business leaders in the customer service arena by customer service provider Arvato...

1166.  
Loyalty research finds retailers missing several tricks 
Social advocacy and personalisation are the keys

Many retailers the world over are very much out of touch with consumers, who are demanding more and more personalized experiences, and who also increasingly discover new brands and affirm purchase decisions through social influencers, according to a...

1167.  
What damage does a poor customer experience do? 
77% Of customers say it hurts their quality of life

Consumers are fed up with poor customer engagement experiences and outdated approaches to customer service, with 68% noting they would buy more from brands that put service back in customer service, according to a survey by Oracle Communications. Most...

1168.  
Restaurants can still tempt diners with well-timed deals 
Relevant and timely means a bigger slice of the pie

Although the majority of consumers say they usually visit the same restaurants, diners are still willing to switch destinations based on promotions and coupons, according to a study by media delivery firm Valassis. The study, entitled "Tempting the...

1169.  
Young consumers are a mix of ad-avoiders and advocates 
Get yourself some branded 'social influencer' content

Teens are +18% more likely to "like" branded influencer videos than young millennials, and brand influencer videos yield stronger recommendation levels compared to TV, according to Fullscreen's Neuroscience Intensity Research conducted in partnership...

1170.  
Shoppers stay loyal to brands with good communications 
New channels, easy returns and technology also count

In the age of digital commerce and infinite choice, shoppers expect more high-touch retail experiences, according to a report by post-purchase experience experts, Narvar, which analyzed responses from 1,500+ US online shoppers and evaluated the ways in...

Have you seen The Marketing Operations Playbook?

Learn the insider's tricks and techniques to super-charge your company's marketing operations, build up your market share, make more sales through repeat business and customer loyalty, and prove your marketing's true worth through analysis and reporting.

The Marketing Operations Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market.

Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is the marketing book you can't afford to be without.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

This comprehensive and practical guide to the latest ideas in marketing operations hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Marketing Operations Playbook at your side, you'll gain to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy: All the know-how, strategies and ideas you need to get your own Marketing Playbook right, first time.

Get it on Amazon (Kindle/Print)
 
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