Have you seen How To SELL Anything?

This incredible sales handbook distils an expert's lifetime of sales and marketing experience and hands it to you on a platter, in a simple, easy-to-follow format. With existing customers being the most valuable source of income for any business, this book will teach you how to increase your return business and make more profit from your most loyal customers - and even how to reduce the costs of dealing with your least profitable customers.

Get it on Amazon (Kindle/Print)

Millennials expect to use their channels of choice

The report highlighted the critical need for brands to stop focusing on channels and instead apply what they know about their consumers to elevate the overall experience in the buying journey.

Millennials are the "always on" and connected generation, demanding consistent and seamless interaction with brands wherever they are and from any device they choose. According to the data, Millennials touch their smartphones 43 times per day and 30% admit they touch more than four devices over the course of 24 hours.

Despite the many platforms consumers use to interact with a business, 60% of Millennials surveyed expect a consistent experience from brands whether they interact online, in store or via phone.

These figures suggest that it is now critical for marketers to adapt to the rapidly changing range of consumer behaviours, preferences and expectations. Customers move effortlessly between on and offline touch points and they expect brands to travel with them, responding to and anticipating their needs.

"Consumers have drastically changed the way they engage and interact with companies, altering expectations and making it imperative for brands to quickly adapt," said Paige O'Neill, chief marketing officer for SDL. "To keep pace, marketers should focus on the experiences customers want throughout the customer journey, and adjust company strategies to coincide. If you change the way you engage customers on one channel, it may only be one step in an overall strategy. It is vital for organisations to ensure channels are so connected that they become irrelevant, placing the focus on delivering true omnichannel engagement."

Millennials are empowered by an overabundance of digital devices and can pick when, where and how they want to interact with brands, making the shift to omnichannel engagement even more daunting. However, if marketers focus on the behaviours, preferences and expectations throughout the customer journey and adjust strategies as needed, customer experience will remain a top priority.

For brands, there are three critical questions to guide the process to true omnichannel engagement:

1. Are you tracking where and how customers interact with your brand?
   It is essential to meet customers where they are and to consistently offer information they find useful. Content should be specific to each stage of the buying journey and brands must take full advantage of the information and data collected on where their messaging performs well with the buyer. By capturing who is interacting with them and at what stages of the buying journey, brands can deliver relevant information to the consumer, elevating the experience. Growing customer relationships is not always about getting the sale. Marketers need to take a long-term view and understand that meaningful relationships develop over time.
2. Is your customer experience consistent across different devices and platforms?
   A consistent customer experience can be a key differentiator for a brand. It reinforces your identity, and in a marketplace full of competition and noise, it keeps your audience focused on the most important message of all - yours. According to a recent customer experience survey from McKinsey & Company, measuring satisfaction on customer journeys is 30% more predictive of overall customer satisfaction than measuring happiness for each individual interaction.
3. How to connect internal silos to access all the data you need?
   Marketers need to work with all the relevant departments and agencies to create a communications asset inventory and identify all touch points along the customer journey. Are you effectively collecting - and leveraging - data from every step along the way? If not, what more can you do to improve internal collaboration? Staying attentive and periodically updating both your inventory and related processes allows you to prevent emerging channels from creating new data silos.

Have you seen How To SELL Anything?

This incredible sales handbook distils an expert's lifetime of sales and marketing experience and hands it to you on a platter, in a simple, easy-to-follow format.

With existing customers being the most valuable source of income for any business, this book will teach you how to increase your return business and make more profit from your most loyal customers - and even how to reduce the costs of dealing with your least profitable customers.

You'll learn to sell yourself, sell your products, and sell your brand on the internet, writing high-conversion landing pages, social media posts, and more. You'll start attracting customers you didn’t even know existed, and learn the top trade secrets for customer retention.

You'll become a lean, mean selling machine. See how the experts do it and learn to adapt what they've done for your own profit. You'll learn to write strong, powerful, effective sales copy, whether it's for a sales script, sales letter, flyer, insert, advert or just about anything else.

You'll learn how to sell whether you're selling by telephone, by mail, or even meeting prospects face-to-face. You'll find out how to size them up, present yourself, nail down their true needs, close the sale, and learn to tackle the tricky ones.

You'll discover the biggest secrets of successful direct mail sellers, sales letter writers, and how to segment and choose the right prospects for each campaign.

Get it on Amazon (Kindle/Print)