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Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

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UK consumers' coupon usage reaches 99%

With coupon usage by UK supermarket shoppers surging to 99%, and coupon redemptions increasing 37% over last year, consumers are saving £3.2 billion annually, according to research by coupon experts Valassis.

Forty-three percent of consumers save at least £5 a month, a 4% rise on 2014, while 19% of consumers save at least £10 a month, showing the positive impact of coupon redemption on household budgets.

The survey also found that 18% of consumers say they feel better off than a year ago, while the proportion who say they are worse off is 28%, a 2% decline over last year.

However there are notable differences in social classes and age groups. While 22% of ABs feel better off, only 12% of DEs do, and just 14% of the 45-54 age group feel better off compared with 28% of 16-24 year olds. Despite the recent upturn in the economy there are certain demographics still feeling the pinch.

Charles D'Oyly, managing director at Valassis, commented: "The survey findings show an increase in coupon use across British society and the significant savings for shoppers. Consumers see some improvement in their personal financial outlook while continuing to use coupons as a means to stretch their household budgets."

While the amount of consumers receiving coupons through the post or at the till has remained the same, the internet is growing as a source of coupons to consumers, with more than one third of consumers downloading offers.

Consumers' allegiance and where they shop has been a frequent topic in the news in recent years. The Valassis survey shows an increase of 14% in shoppers who say they 'will not shop around' compared with 5% a year ago, while 78% of shoppers 'will shop around to some extent'.


Sources: Valassis /
The Marketing Factbook.
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    Categorised as:

  • Customer Experience
  • Customer Loyalty
  • Knowing The Customer
  • Marketing Know-How

Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

Learn the insider's tricks and techniques to turn every customers into a 'super spreader' for your brand. It's better than free advertising. Once you start this ball rolling, your brand can grow rapidly through word-of-mouth, advocacy, influencers, and customer loyalty. Super-charge your company's marketing strategy, build up your market share, and make more sales through repeat business and customer loyalty.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

The Customer-Focused Marketing Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market. Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is a marketing book you simply can't afford to be without.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Customer-Focused Marketing Playbook at your side, you'll have instant access to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy.

Get it on Amazon (Kindle/Print)
 
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