Have you seen The Customer Experience Factbook?

In this 180+ page report, you'll find all the information and support you need to build a profitable, effective CX Improvement Program that spans every part of your business. You'll be able to implement and manage meaningful and profitable change, and grow your bottom line despite a slowing economy.

Get it on Amazon (Kindle/Print)

Most marketers eager to try Augmented Reality

Augmented reality is the term commonly applied to a camera-enhanced view of a physical real-world environment where virtual elements are merged with the real-life scene, creating a 'mixed reality' of virtual elements and the real world. Aside from the obvious personal entertainment applications, the marketing potential for this technology is unquestionably significant.

The company's latest research statistics showed that the top uses for augmented reality in marketing are as follows:

1. 19% use AR as replacement for standard print literature;
2. 18% use AR as an additional tool to win pitches;
3. 16% use AR at events and conferences to draw attention;
4. 16% use AR to bring online campaigns to life;
5. 8% use AR to enhance point of sale material.

"Many marketers think that augmented reality is only useful for the initial 'wow factor' but, in fact, there are real commercial uses for the technology that deliver bottom line results and alter the ways in which end users can interact with a company, service or product," explained Matt Trubow, chief executive for Hidden Creative. "We can use this technology to create an immersive brand experience by physically putting a product in the hands of customers and demonstrating how it works."

One company to recently benefit from the use of AR in an event-based marketing campaign was the engineering firm ABB, for which Hidden Creative delivered a total of four augmentations within two custom-built AR kiosks. The company saw the average 'dwell time' of attendees at its trade show event stands increase significantly, along with a 250% rise in business leads and a 451% peak increase in weekly web site hits.

Other organisations such as Channel Five, The Gadget Show, Bass Lures, Netsource, ArtForm, JCDecaux and Ogilvy Digital Labs have also benefited from AR campaigns to help boost their existing marketing collateral, drive web traffic, and enhance customer interactions at events and conferences.

The company's latest report on AR, entitled 'Augmented reality marketing strategies', has been made available for free download from Hidden Creative's web site - click here (PDF document; no registration needed).

Have you seen The Customer Experience Factbook?

In this 180+ page report, you'll find all the information and support you need to build a profitable, effective CX Improvement Program that spans every part of your business.

You'll be able to implement and manage meaningful and profitable change, and grow your bottom line despite a slowing economy. Grab this goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, technologies, research, suppliers and partners, plus all the supporting arguments you need to build a solid CX strategy.

While most marketers could list maybe a dozen key points for improving their brand's Customer Experience (CX), the researchers and writers at The Marketing Factbook have identified FORTY main 'CX Keys' which will help you drive your customers to new levels of delight, loyalty, advocacy and profitability.

The areas in which customers have direct contact with your organization are perhaps the most obvious places in which CX improvements can be made, and this report addresses all 24 of these 'Direct CX Keys', applicable to offline and online businesses alike.

At the same time there are many other areas that indirectly affect CX (such as the supply chain, policies and processes) in which every business can make simple but far-reaching improvements. This report guides you through the problems and solutions for all 16 of these 'Indirect CX Keys', many of which are often forgotten or under-played even in the best CX strategies.

Get it on Amazon (Kindle/Print)