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Fuel Rewards unveils card-linked loyalty coalition

In the US, the Fuel Rewards programme has revamped its nationwide loyalty programme with card-linked offers (CLOs) that enable participating merchants to offer Fuel Rewards savings to their customers with no investment in infrastructure or technology.

Merchants who join this new coalition loyalty-based CLO programme also gain access to millions of Fuel Rewards members across the US, insightful marketing data about customers' preferences and activities, and the powerful backing of a national coalition of merchants focused on increased sales and deeper brand loyalty.

Consumers, meanwhile, gain the freedom to use any debit or credit card to earn merchant-funded Fuel Rewards savings from their favorite retailers and brands without losing existing benefits or rewards provided by the card issuers.

The programme's new coalition loyalty-based card-linked offers platform is built for today's evolving marketplace, where rewards can be earned and tracked from physical, digital and mobile purchases and transactions, without the need for an additional rewards card in consumers' wallets, Logsdon notes.

Consumers have long asked for loyalty programmes that have frequent earn-burn cycles and valuable, cumulative rewards from everyday purchases from their favorite brands. A 2014 Technology Advice survey found that 82% of customers are more likely to shop at stores that have loyalty programmes.

The Fuel Rewards programme's updated approach to coalition loyalty breaks the single-card/single-retailer framework of traditional card-linked marketing. It enables consumers to accumulate rewards from thousands of participating merchants and brands, and simultaneously save on fuel each time they make a purchase with a debit or credit card linked to the programme. Consumers' rewards are redeemed as fuel savings at more than 12,000 Shell stations nationwide.

In less than three years, Fuel Rewards members have saved over US$500 million on fuel at an average of 25 cents per gallon. Fuel Rewards programme data demonstrates that merchants participating in a card-linked offer have experienced on average 10% increases in spending and 5% increases in transaction frequency.

Fuel Rewards members can earn rewards from brick-and-mortar retailers, a national network of more than 11,000 participating restaurants and 700 online merchants, including Homedepot.com, Kohls.com, Sears.com and more. Many Shell convenience stores also offer rewards on specially-marked items, including gift cards from major retailers.

As soon as consumers link an existing credit or debit card to the Fuel Rewards programme, participating merchants earn a greater stake in direct brand loyalty with their customers by leveraging the power of cents-per-gallon savings at the pump:

The Fuel Rewards programme tested the coalition loyalty-based card-linked offers through a 2014-2015 Winter Shopping promotion involving three major brands (JCPenney, Toys'R'Us and Olive Garden). Based on that trial's success, the programme is now launching the platform that provides card-linked offers across many other retail categories.


Sources: Fuel Rewards; Excentus /
The Marketing Factbook.
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    Categorised as:

  • Customer Experience
  • Customer Loyalty
  • Knowing The Customer
  • Marketing Know-How
  • Marketing Technology

Have you seen How To SELL Anything?

This incredible sales handbook distils an expert's lifetime of sales and marketing experience and hands it to you on a platter, in a simple, easy-to-follow format.

With existing customers being the most valuable source of income for any business, this book will teach you how to increase your return business and make more profit from your most loyal customers - and even how to reduce the costs of dealing with your least profitable customers.

You'll learn to sell yourself, sell your products, and sell your brand on the internet, writing high-conversion landing pages, social media posts, and more. You'll start attracting customers you didn’t even know existed, and learn the top trade secrets for customer retention.

You'll become a lean, mean selling machine. See how the experts do it and learn to adapt what they've done for your own profit. You'll learn to write strong, powerful, effective sales copy, whether it's for a sales script, sales letter, flyer, insert, advert or just about anything else.

You'll learn how to sell whether you're selling by telephone, by mail, or even meeting prospects face-to-face. You'll find out how to size them up, present yourself, nail down their true needs, close the sale, and learn to tackle the tricky ones.

You'll discover the biggest secrets of successful direct mail sellers, sales letter writers, and how to segment and choose the right prospects for each campaign.

Get it on Amazon (Kindle/Print)
 
Copyright © 2001-2026 Peter J. Clark