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Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

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Non-edible CPG volume is down but sales value is up

Consumers are confident, and they want to save money

Consumer confidence peaked in Q2 2019, but spending is down and saving is up, according to the latest IRI Consumer Connect Survey results released today. Even though 56% of consumers say their financial health is good, CPG unit sales were flat or down and the non-food sector is struggling as well. To examine how consumers' shopping behaviors and attitudes are affecting non-edibles, IRI also released a new report, "Consumer Confidence Impacts Non-Food Sales."

The Consumer Connect Index, which monitors consumers' financial health and CPG behaviors for factors such as brand loyalty, attitudes toward organic/natural food and beverages, perception of national compared to store brands and frequency of using retailers' and manufacturers' coupons, is above 100 for Q2 2019, the highest since the Consumer Connect survey was launched in Q1 2016. Consumers report they are saving more in 2019 (42%) compared to a year ago (39%). Sixty percent of households earning $100,000 or more say their savings have grown in the past six months. The rate of increased savings is fairly consistent across all generations.

"Given the strong GDP, record unemployment and even steady inflation, consumers are feeling very confident," said Joan Driggs, vice president of Content and Thought Leadership. "However, when we look at consumer behavior, it's as if they're waiting for a shoe to drop. They are saving more and curbing spending on non-edible products, such as beauty and personal care."

Doing more with less
Non-edible unit sales were flat or down for Q2 2019, while dollar sales were a healthy 2.9% in April, softening to 1.2% in June. Spending on national brand non-edible products continues to outpace spending on private label non-edible products. Yet, buying private label products remains the top strategy consumers use for saving money - 80% in Q2 2019, down from 84% in the same period of 2018.

General merchandise, health care and home care monthly dollar sales grew in Q2 2019, while beauty is flat and tobacco sales are down. Deal seeking in beauty and personal care is most prevalent among less wealthy shoppers, millennials and Generation X.

More than one-third of consumers (36%) report they are willing to pay a premium for products marketed as sustainable, an increase of 2percentage points from a year earlier. While millennials are the generation most willing to pay a premium, sustainability attributes resonate with shoppers across all household income groups. Millennials also seek products made with natural ingredients and are the most likely to report avoiding products with ingredients they don't want, such as parabens, artificial colors and sodium lauryl sulfates.

"We anticipate that shoppers will gravitate toward premium private brand beauty and personal care products, such as those available at Ulta and Sephora," added Driggs. "Thirty percent of shoppers expect to purchase more premium brands in the coming months, but private label options remain the top strategy for saving money. It's these specialty retailers, which also offer elevated levels of service, that are best positioned to offer shoppers premium private brand options."


Sources: IRI /
The Marketing Factbook.
Copyright © 2019 - 2026 The Marketing Factbook.

    Categorised as:

  • Customer Loyalty
  • Knowing The Customer
  • Marketing Know-How

Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

Learn the insider's tricks and techniques to turn every customers into a 'super spreader' for your brand. It's better than free advertising. Once you start this ball rolling, your brand can grow rapidly through word-of-mouth, advocacy, influencers, and customer loyalty. Super-charge your company's marketing strategy, build up your market share, and make more sales through repeat business and customer loyalty.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

The Customer-Focused Marketing Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market. Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is a marketing book you simply can't afford to be without.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Customer-Focused Marketing Playbook at your side, you'll have instant access to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy.

Get it on Amazon (Kindle/Print)
 
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