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Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

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Consumers say they're eager to 'get back to normal' soon

Back-to-school survey reveals 2021 plans similar to 2019

Back-to-school shoppers in 2021 are more than ready for a fresh start this fall after schooling at home during the pandemic, according to the ICSC Back-to-School Survey which reveals similar planning and shopping habits among consumers in 2021 compared to 2019.

According to the study, back-to-school shoppers plan to spend an average of US$954 on school related items as compared to 2019 ($961) and 2020 ($1,053).

"As states across the country continue to fully reopen, the majority of consumers are returning to their pre-pandemic shopping behaviors," stated Tom McGee, President and CEO of ICSC. He goes on to say that: "Consumer confidence and spending will be the driving force that helps to reinvigorate the US economy; back-to-school and the upcoming holiday shopping seasons will contribute to elevating profits to the levels we saw prior to the pandemic."

Shoppers that indicated spending more this year on back-to-school purchases say that rise is due to additional COVID-19 supplies that are needed, such as masks, sanitizers and disinfecting cloths (33%); a need to replace wardrobe and/or school supplies or sporting equipment (32%); a change in the number of individuals attending school (27%); the items being more expensive (22%); and a change in job status or income (15%).

Promotions will play a significant role with 86 percent of back-to-shoppers saying sales will influence their shopping. Forty-seven percent mentioned that once they are in a store, promotions influence what they buy; 38 percent plan their back-to-school shopping around specific promotional events and dates such as sales tax holidays and big sales; and 32 percent plan to take advantage of the deals they receive from membership programs or loyalty rewards programs.

This year, shoppers will take advantage of both in-store and online shopping options with 38 percent planning to make more purchases online and 27 percent taking advantage of buying online and picking up their purchases in a store.

"The back-to-school survey confirms that planning, shopping, and spending habits among adults look much like they did before the pandemic," McGee continued. "Consumer spending will help bolster a reinvigorated economy as we emerge from our stay-at-home lives. Consumer traffic and spending continue to increase as regular activities continue to resume across the country."

The ICSC Back-to-School Survey was conducted online by Engine Insights on behalf of ICSC from July 9-11, 2021. The survey represents a demographically representative sample of 1,003 US respondents. Spending numbers are comprised of K-12 and college spending.


Sources: ICSC /
The Marketing Factbook.
Copyright © 2021 - 2025 The Marketing Factbook.

    Categorised as:

  • Customer Experience
  • Customer Loyalty
  • Knowing The Customer
  • Marketing Know-How

Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

Learn the insider's tricks and techniques to turn every customers into a 'super spreader' for your brand. It's better than free advertising. Once you start this ball rolling, your brand can grow rapidly through word-of-mouth, advocacy, influencers, and customer loyalty. Super-charge your company's marketing strategy, build up your market share, and make more sales through repeat business and customer loyalty.

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The Customer-Focused Marketing Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market. Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is a marketing book you simply can't afford to be without.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Customer-Focused Marketing Playbook at your side, you'll have instant access to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy.

Get it on Amazon (Kindle/Print)
 
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