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Have you seen The Customer-Focused Marketing Playbook?

This comprehensive and practical guide to the latest ideas in customer-focused marketing hands you over 200 packed pages of strategy, best practices, do's and don'ts, practical know-how, facts and figures, and ideas to optimise your marketing strategy, boost sales, market share, increase ROI and profit.

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Reward redemptions up but Black Friday down

This 'Black Friday' (23rd November 2012) - traditionally the prime holiday shopping day in the US marking the start of the Christmas shopping season - nearly half of rewards card holders are not planning to hit stores or online retailers, according to the Capital One 'Rewards Barometer' study.

However, this surprising finding doesn't necessarily mean that consumers' holiday shopping budgets are down, as more than half of rewards card holders' budgets (58%) remain the same as in 2011 and 14% said they were planning to spend more in 2012 than in 2011. Interestingly, only 18% said they are taking advantage of credit card reward redemptions to help buy their holiday gifts.

More than one third of respondents said the economy has changed how they use rewards, especially women with 23% reporting that they now use rewards to offset essential expenses such as fuel and groceries. And more women plan on spending less than in 2011, compared to men (24% vs 18%). Thinking ahead to post-holiday shopping bills, men and women are on the same page with one quarter (25%) planning to use their cash rewards earned from holiday shopping as a credit on their statement to offset holiday expenses.

When it comes to holiday travel plans, more than one quarter of those who tried to redeem rewards for travel were unable to do so, with blackout dates being largely to blame. More than half of those surveyed said they would consider traveling during peak holiday periods (i.e. within 1 or 2 days of Thanksgiving, Christmas or New Year) if they were guaranteed to be able to use loyalty rewards for their trip. Nearly 80% of respondents said they had not even tried to redeem for holiday travel, with many saying that they thought it was too much of a hassle (28%) or they didn't have enough time to plan (29%).

Additional trends highlighted by the Rewards Barometer included:

Since 2011, the top three credit card rewards have been cash, gift cards and domestic airline tickets.
Since the spring of 2012, 40% of rewards card holders consistently reported they prefer a simple rewards card offering the same rate across all purchases.
Approximately one-third of consumers remain unaware if they are charged a fee or additional expenses when using rewards to book travel.

Sources: Capital One / The Marketing Factbook.
Copyright © 2012 - 2025 The Marketing Factbook.

Categorised as:

Customer Loyalty
Knowing The Customer
Marketing Know-How

Have you seen The Customer-Focused Marketing Playbook?

Learn the insider's tricks and techniques to turn every customers into a 'super spreader' for your brand. It's better than free advertising. Once you start this ball rolling, your brand can grow rapidly through word-of-mouth, advocacy, influencers, and customer loyalty. Super-charge your company's marketing strategy, build up your market share, and make more sales through repeat business and customer loyalty.

Find out what works - and what doesn't - and who's succeeded, and how they did it. See how the world's top brands keep their competitive edge against all odds.

The Customer-Focused Marketing Playbook walks you step-by-step through the techniques, metrics, reporting, analysis, marketing models, technologies, tools and innovations for successful marketing strategies - both traditional and emerging - with expert guidance from thought leaders in every major market. Find out the best ways to gather, analyse, and act on customer data to increase profitability, build your brand, empower your customers, beat the competition, reduce churn, and increase customer profitability. This is a marketing book you simply can't afford to be without.

This book aims to hand you all the facts, figures and research data you need for the best decisions for a more profitable, more engaging marketing strategy. It also highlights all the facts, forecasts and trends identified by our experts from the global Marketing Factbook's vast database of market data, news, studies, research and articles, and presents you with an invaluable library of ideas and practical support you can call upon at will.

With The Customer-Focused Marketing Playbook at your side, you'll have instant access to a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profitable marketing strategy.

Get it on Amazon (Kindle/Print)