Three quarters (75%) of all shoppers say they are now regularly using a mobile device while shopping in bricks-and-mortar retail stores, with only 25% actually making a purchase in-store afterward, according to shopper behaviour research from retail strategy and marketing firm InReality.
The inaugural 'Reality of Retail' report was created to help brands and retailers understand the new realities and opportunities presented by disruptive changes in shopping behaviour.
Purchases in brick-and-mortar stores still accounted for over 94% (some US$4.4 trillion) of all retail sales in the US in 2014. The report focuses on shopper behaviour inside these stores, surveying consumers' use of mobile devices in-store, the effectiveness of retail loyalty programmes, and the effectiveness of traditional in-store marketing tactics along the shopper's path to purchase.
Highlights from the report's findings included:
"We know the rapidly accelerating growth and adoption of technology is disrupting retail as shoppers are researching and buying online; and yet we also know that the overwhelming majority of retail dollars spent by shoppers is still within bricks-and-mortar," concluded Gary Lee, CEO for InReality. "Traditional in-store marketing is still critically important to shoppers, but technology, especially mobile, is having an impact on the store-changing the shopper's path to purchase and calling for brands and retailers to start rethinking in-store strategies."
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