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This is the marketing playbook that will help keep your business at the top of every customer's mind - and wallet - and help you increase Profits, Customer Satisfaction, Customer Retention, Customer Loyalty and Word-of-Mouth Advocacy, both online and offline.

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UK consumers saving billions with coupons

The growing consumer appetite for redeeming money-off coupons has increased dramatically with 90% of UK consumers now stating that they use coupons, representing an average shopper saving of £5.70 per month, or a national total of £2.3 billion each year, according to a survey by coupon provider Valassis.

The study also found that the higher the social class, the more likely consumers are to save money using coupons. One third (33%) of the country's ABs demographic save at least £5 a month, while only 25% of DEs do so.

The reasons behind the high use of coupons are mainly money motivated. The rising cost of living (24%) and higher food costs (20%) are cited as the main reasons for seeking out promotional offers, according to the survey of more than 1000 UK adults.

One area that has not grown significantly is the use of electronic coupons. Despite the general trend toward the increasing use of internet and mobile communications, only eight percent of shoppers are using internet coupons more than they were last year and only nine percent are using mobile coupons more.

"While consumers are still finding the financial climate tough, nearly all of them are doing their best to fight back by making the most of coupons and the savings they can bring," said Charles D'Oyly, managing director for Valassis. "Consumers are becoming more and more money off motivated with tracking down coupons becoming increasingly incorporated into everyday shopping behaviour, with many planning their shopping destinations according to where the best discounts are available."

It appears that shop-switching is widespread with 94% of shoppers claiming they would change from their regular supermarket in favour of another if better discounts were offered.

"What's particularly interesting, however, is that the use of coupons and vouchers from mobile phones or the internet does not seem to be growing as rapidly as expected and paper still leads the way," concluded D'Oyly.


Sources: Valassis /
The Marketing Factbook.
Copyright © 2013 - 2025 The Marketing Factbook.

    Categorised as:

  • Customer Loyalty
  • Knowing The Customer
  • Marketing Know-How

Have you seen Easy Ways To Make Marketing Pay?

This is the marketing playbook that will help keep your business at the top of every customer's mind - and wallet - and help you increase Profits, Customer Satisfaction, Customer Retention, Customer Loyalty and Word-of-Mouth Advocacy, both online and offline.

This 120+ page report distils a whole spectrum of marketing best practices, do's and don'ts, practical how-to's, research and wisdom from respected global marketing veterans, explaining both emerging and established marketing techniques, technologies, strategies and practices, and providing you with the data you need to support the best decisions for your new, more profitable, more engaging marketing strategy.

In this comprehensive report you'll find all the information and support you need to build and improve a profitable, effective Marketing Strategy that covers all aspects of your business and customer base.

It also highlights all the hard facts, practical know-how and trends drawn by our experts from the global Marketing Factbook's vast database of market data, studies, research and white papers, and presents you with an invaluable library of ideas and practical support you can call upon at will.

This is no average 'state of play' report; it's the only 'Fact Book' that helps you implement and manage meaningful and profitable change, and help you grow your bottom line despite a slowing economy.

You'll gain a true goldmine of easily adaptable and up-to-date strategies, walk-throughs, trends, research and market data, plus all the supporting arguments you need to build a solid, profit-generating marketing strategy.

Get it on Amazon (Kindle/Print)
 
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